Shipping policy
Shipping Policy
At Auburban, every piece is created with care and intention. Please review our shipping policy carefully before placing an order.
DOMESTIC ORDERS (WITHIN INDIA)
Order Processing Time
All orders are processed within 7-10 working days from the date of order confirmation.
This processing period includes:
- Order verification
- Production (including made-to-measure garments)
- Quality checks and finishing
Please note that processing times may vary slightly during high-demand periods or new product launches.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or WhatsApp.
Delivery timelines after dispatch may vary depending on your location and the courier partner.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout before payment is completed.
Made-to-Measure Orders
Made-to-measure garments are created specifically for you based on the measurements provided.
As a result:
- Processing times may be on the higher end of the 7–14 working day window
- Orders cannot be cancelled or modified once confirmed.
INTERNATIONAL ORDERS (OUTSIDE INDIA)
We are pleased to offer worldwide shipping from India.
Shipping Fees
International shipping is $30. This does not include customs duties levied at the destination country.
Customs Duties/ Import Charges
International orders may be subject to customs duties, import taxes, VAT, GST, or other local charges imposed by the destination country.
These charges are not included in the product price or shipping fee; they are the sole responsibility of the customer.
Auburban is not responsible for these charges and cannot estimate the rates for each destination country. We recommend checking with your local customs authority before placing an order.
Processing Time
All orders are dispatched within 7-10 business days of receiving the order. During collection launches, promotions, or high-volume periods, processing times may be slightly longer.
Shipping Time
Delivery timelines vary depending on the destination country and customs clearance procedures.
Estimated delivery times:
• Asia: 5–10 business days
• Europe: 7–14 business days
• North America: 7–14 business days
• Australia & New Zealand: 7–14 business days
• Rest of the World: 10–20 business days
Please note that these are estimated timelines and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
Delivery Delays
While we work with reliable international courier partners, delivery delays caused by customs inspections, local postal services, weather conditions, strikes, or other unforeseen circumstances are beyond our control.
Auburban is not responsible for any unexpected shipping delays. In these situations, the best course of action is to directly contact the courier company using the provided tracking number for updates.
Incorrect Address
Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may incur additional shipping charges for re-delivery.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at hello@auburban.com
We will work with the shipping carrier to investigate the issue.
Refused Shipments
If a customer refuses delivery of an international shipment, any shipping costs, duties, taxes, and return charges incurred will be deducted from any eligible refund.
Failed Delivery
Auburban is not responsible for any charges related to the return shipment of your order resulting from failed delivery attempts.
If your order is returned to us and needs to be sent to you again, you will have to pay the shipping fees once again.
Returns & Exchange
We do not accept returns or exchanges on international orders.
Contact Us
For any questions regarding shipping, please contact us at:
Email: hello@auburban.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM IST
We aim to respond within 24–48 working hours.
All international orders are final sale and are not eligible for return or exchange unless the product received is damaged, defective, or incorrect.