Concierge

Everything you need to know, in one place. From shipping and exchanges to refunds and FAQs, we’ve kept it simple and transparent.

Exchanges & Returns Policy

At Auburban, each garment is created with care and intention. As a made-to-order and made-to-measure brand, we follow a strict Exchanges and Returns Policy.

Exchanges

We offer size exchanges only for standard size garments, subject to availability.

To be eligible for an exchange:

  • The exchange request must be raised within 7 days of delivery
  • The garment must be unused, unworn, unwashed, and in its original condition
  • All original tags and packaging must remain intact

Note - Made-to-measure garments are not eligible for exchange or refund under any circumstances.

Damaged or Defective Items

 

In the rare event that you receive a damaged or defective item, please notify us within 7 days of delivery by sharing clear images or videos for verification.

Once verified, we will offer one of the following options:

  • A replacement, or
  • Store credit, at our discretion

Note - No cash refunds will be issued.

Exchange Approval & Processing

 

All exchange requests are subject to quality checks and approval.

Approved exchanges will be processed only after the original item is received and inspected.

Shipping Costs for Exchanges

 

Shipping costs for exchanges may be borne by the customer, unless the exchange is due to a verified manufacturing defect.

INTERNATIONAL RETURNS & EXCHANGES

 

We do not accept returns or exchange on international orders.

All international orders are final sale and are not eligible for return or exchange unless the product received is damaged, defective, or incorrect. In such cases, please notify us within 7 days of delivery with your order details and photographs.

Contact Us

 

For any refund or exchange related queries, please contact us at hello@auburban.com

We aim to respond within 24–48 working hours.