Shipping Policy

At Auburban, every piece is created with care and intention. Please review our shipping policy carefully before placing an order.

DOMESTIC ORDERS (WITHIN INDIA)

Order Processing Time

 

All orders are processed within 7-10 working days from the date of order confirmation.

This processing period includes:

• Order verification
• Production (including made-to-measure garments)
• Quality checks and finishing

Please note that processing times may vary slightly during high-demand periods or new product launches.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or WhatsApp.

Delivery timelines after dispatch may vary depending on your location and the courier partner.

Shipping Charges

 

Shipping charges (if applicable) will be calculated and displayed at checkout before payment is completed.

Made-to-Measure Orders

 

Made-to-measure garments are created specifically for you based on the measurements provided.

As a result:

• Processing times may be on the higher end of the 7–14 working day window
• Orders cannot be cancelled or modified once confirmed.
  

 

INTERNATIONAL ORDERS (OUTSIDE INDIA)

We are pleased to offer worldwide shipping from India.

Shipping Fees

International shipping is $30. This does not include customs duties levied at the destination country.

Customs Duties/ Import Charges

International orders may be subject to customs duties, import taxes, VAT, GST, or other local charges imposed by the destination country.

These charges are not included in the product price or shipping fee; they are the sole responsibility of the customer. 

Auburban is not responsible for these charges and cannot estimate the rates for each destination country. We recommend checking with your local customs authority before placing an order. 

Processing Time

All orders are dispatched within 7-10 business days of receiving the order. During collection launches, promotions, or high-volume periods, processing times may be slightly longer.

Shipping Time

Delivery timelines vary depending on the destination country and customs clearance procedures.

Estimated delivery times:

    •    Asia: 5–10 business days

    •    Europe: 7–14 business days

    •    North America: 7–14 business days

    •    Australia & New Zealand: 7–14 business days

    •    Rest of the World: 10–20 business days

Please note that these are estimated timelines and are not guaranteed. 

Order Tracking

 

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Delivery Delays

 

While we work with reliable international courier partners, delivery delays caused by customs inspections, local postal services, weather conditions, strikes, or other unforeseen circumstances are beyond our control.

Auburban is not responsible for any unexpected shipping delays. In these situations, the best course of action is to directly contact the courier company using the provided tracking number for updates.

Incorrect Address

 

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may incur additional shipping charges for re-delivery.

Lost or Damaged Packages

 

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at hello@auburban.com 
We will work with the shipping carrier to investigate the issue.

Refused Shipments

 

If a customer refuses delivery of an international shipment, any shipping costs, duties, taxes, and return charges incurred will be deducted from any eligible refund.

Failed Delivery

Auburban is not responsible for any charges related to the return shipment of your order resulting from failed delivery attempts.

If your order is returned to us and needs to be sent to you again, you will have to pay the shipping fees once again.

Returns & Exchange

 

We do not accept returns or exchanges on international orders.

Contact Us

 

For any questions regarding shipping, please contact us at:

Email: hello@auburban.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM IST

We aim to respond within 24–48 working hours.

 

All international orders are final sale and are not eligible for return or exchange unless the product received is damaged, defective, or incorrect.