Refunds Policy

All sales are final and Auburban does not offer Refunds for change of mind, incorrect size selection or any other reason now covered under our Returns & Exchanges Policy.

A refund will only be considered if the product received is damaged, defective or incorrect.

We only offer size exchanges only for standard size garments, subject to availability.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or incorrect from what you ordered, please raise a complaint with us within 7 days of delivery.

To raise a complaint please email us at hello@auburban.com with:

• Your order number
• A brief description of the issue 
• Clear photographs of the product and the issue

Our team will review the complaint and, if the issue is approved, we will proceed with the refunds which will be processed to the original payment method used for the order.

Made-to-Measure Orders

Made-to-measure garments are created specifically based on the measurements provided by the customer.

Therefore:

• Made-to-measure orders are not eligible for exchange or store credit
• We strongly recommend reviewing measurements carefully or contacting us on WhatsApp before placing a made-to-measure order
  
  

Store Credit

If a size exchange is not possible due to unavailability, store credit may be offered at our discretion.

Store credit:

• Will be issued in the form of a unique coupon code
• Can be used for future purchases on our website
• Is non-transferable and cannot be redeemed for cash
• Must be used within the validity period mentioned at the time of issue
  
  

Note - Cash refunds will not be issued.

Shipping Costs

Shipping costs for exchanges may be borne by the customer.

In cases of verified manufacturing defects, shipping costs will be covered by Auburban.

Important Notes

• All exchange and store credit requests are subject to approval
• Sale items, discounted items, and customised orders may not be eligible for exchange or store credit unless stated otherwise
• Auburban reserves the right to refuse any request that does not meet the above conditions
  
  

Contact Us

For any refund or exchange related queries, please contact us at hello@auburban.com or WhatsApp us on 9867075107

We aim to respond within 24–48 working hours.